I agree.
This, I think, is a fundamentally wrong course of action. Of course, you have your right not to be bombarded by these emails, but a simple filter rejecting all mail from this person’s address would have done the trick, wouldn’t it?
My position here is best reflected by a famous quote usually misattributed to Voltaire: “I disapprove of what you say, but I will defend to the death your right to say it”. I’m strictly against excommunicating anybody for hate speech. It’s just words, and, as @fabsh rightly pointed out in the episode, words can’t hurt you if you don’t let them. Don’t get me wrong, I think it would be ok to ban from a forum such as this one a person who systematically derails and destroys conversations with hate speech and personal attacks, for instance, but only to the extent required to protect the forum itself and its integrity. Killing a person’s email account (and we know how much is dependent on an email account these days) and internet connectivity is, in my eyes, overkill, and basically an act of unwarranted cruelty.
I see your point, and I kind of agree, but not quite. It needs thought — yes, absolutely! — but as for oversight, I’m not so sure. Who is to be the overseer?
I mean, we’re not talking medicine, railroad safety, or nuclear energy here; we can safely let people decide for themselves in the matters like this one. Here’s Meta trying to adjust its policy as it sees fit. This one may fly, and open up the way to further adjustments of this sort; it also may provoke enough backlash that Meta will see reverting this exemption as a decision more beneficial to their business. A nice experiment, I think, and on time, too; let’s see how it goes.
Should they?
There’s no such thing as impartial media. A media outlet financed by some sponsor necessarily pushes the agenda that the sponsor desires, in a more or less subtle way. A media outlet financed by consumers (“The Private Citizen” being a good example) is necessarily driven in what information it presents and how by the consumers; Fab calls us all producers for a reason (of course, he himself is also, naturally, a producer here, and his is the biggest contribution, so he has a deciding voice). If a media outlet is sponsored by its consumers, and the consumers demand a neutral/balanced coverage, then (and only then) it can and should maintain neutrality. In all other cases, I seriously doubt maintaining neutrality is possible or desirable.